As of 18 September 2025

ISMO Pte. Ltd. Privacy Policy

1 Introduction

ISMO Pte. Ltd. (the “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2 Collection of Personal Data

We may collect your personal data in various ways, including but not limited to:

– When you provide your information to us directly (e.g., through forms, contracts, correspondence, or surveys);

– When you use our services or interact with us (e.g., website, customer support, events);

– From third parties or publicly available sources, where permitted by law.

Personal data collected may include your name, contact information, identification details, employment details, payment information, and any other information reasonably necessary for business purposes.

3 Use of Personal Data

We may use your personal data for purposes including:

– Providing our products and services;

– Responding to enquiries and requests;

– Managing business relationships and transactions;

– Processing payments, accounting, and auditing;

– Complying with applicable laws, regulations, and industry standards;

– Marketing and promotional purposes (only with your consent, where required).

4 Disclosure of Personal Data

We may disclose your personal data to:

– Our parent company, subsidiaries, affiliates, and related companies (which may be located outside Singapore, including but not limited to Hong Kong, the Philippines, and the US);

– Service providers, contractors, and business partners engaged to support our operations;

– Regulatory authorities, law enforcement agencies, or other parties where required by law;

– Other parties with your prior consent.

We will take reasonable steps to ensure that such recipients provide a comparable level of protection for your personal data.

5 Cross-Border Data Transfers

Where your personal data is transferred outside of Singapore, including to our parent company, overseas branches, subsidiaries, and affiliates, we will ensure that the receiving party provides a standard of protection comparable to that under the PDPA in accordance with applicable legal requirements.

6 Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When no longer required, we will securely delete or anonymise the data.

7 Protection of Personal Data

We implement reasonable security measures (technical, administrative, and organisational) to protect personal data against unauthorised access, use, disclosure, modification, or loss.

8 Your Rights

Under the PDPA, you have the right to:

– Request access to your personal data held by us;

– Request correction of your personal data if it is inaccurate or incomplete;

– Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions).

Requests may be directed to our DPO (see Section 10).

9 Data Breach Notification

In the event of a data breach that results in significant harm to individuals, we will notify the affected individuals and the Personal Data Protection Commission (PDPC) in accordance with the PDPA.

10 Data Protection Officer (DPO)

If you have any questions, feedback, or complaints about this Privacy Policy or how your personal data is handled, please contact our DPO at: dpo@ismo.com.sg

11 Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be published on our website.

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